The health insurer isn't paying your care invoice — why

In the vast majority of cases there is no dispute, just an administrative reason:

• A rejection that arrived in your source system but was never processed
• Incomplete or mismatched client data
• A missing or expired medical prescription, where one is required
• Confusion between tiers payant and tiers garant — the invoice went to the wrong debtor
• Formal errors in the billing file itself

What these have in common: the insurer doesn't contact you on its own, and in your books the invoice looks like every other one.

The only reliable method is reconciliation: every issued invoice is matched against its incoming payment. Anything without a payment is open — anything past its due date is overdue.

Without that reconciliation an unpaid invoice stays invisible. That is why many only notice at the year-end that something has been missing since spring.

Once an insurer invoice shows as open, this isn't about dunning — it's about clarifying:

1. Check in your source system whether a rejection exists and what it objects to.
2. Ask the insurer for the status if there is no rejection.
3. Fix the cause — correct data, supply the prescription, put the debtor right.
4. Resubmit the corrected invoice.

Dunning is a separate matter: it concerns invoices to clients — patient cost-sharing under Art. 25a KVG and non-tariff services — not insurer billing.

CuraSovo brings your care invoices into your bexio accounting, where bexio reconciles them against incoming bank payments. In the invoice list you see the current state for each one: open, overdue, partly paid or paid — live, not as a stored snapshot.

Overdue items are colour-marked. Within seconds you can see which insurer owes what since when — and follow up while the matter is still fresh.